OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
175 ratings and 113 comments received in the last 90 days.
10 June 2025
Always answered my questions , and got back to me. Happy to spend time talking about the purchase. When the new system caused a few issues, the team helped get things back on track
06 May 2025
Not completely satisfied as you didn't have full access to information regarding delivery date.
03 May 2025
Was kept up-to date with the entire process.
16 April 2025
Clear helpful support resuting in an easy purchase.
03 April 2025
The experience felt special and tailored to my needs as a new car buyer.
03 April 2025
Excellent service from Jenny.
03 April 2025
Jenny was brilliant throughout
27 March 2025
Was a great-smooth experience.
15 June 2025
I would give this section 9 1/2 out of 10 because I think I am still experiencing problems from EGR work carried out by BMW. The MOT identified something loose. ???
13 June 2025
Sarah was very helpful as usual and I was happy with the work done on my car
11 June 2025
Great customer service
10 June 2025
Solved my issues
08 June 2025
I was quite satisfied but wasn't told on the phone that my mini needed a service as well as an MOT until I arrived there. I would have d liked to have known before hand.
08 June 2025
Fast and efficient
08 June 2025
Had problems with the Mini App defaulting to an old defunct email address - this was resolved after purchase through a simple phone call. Given the reliance on digital signatures this made parts of the purchase cumbersome otherwise all good
07 June 2025
It was a recall
07 June 2025
The staffs have been very helpful and attentive
06 June 2025
All went as planned
11 June 2025
Jordan was very helpful & patient & kept me informed throughout the process